Insider Media Limited

Passengers have given East Midlands Trains its best ever rating, with 88 per cent of customers satisfied with the service. According to the results of the latest National Passenger Survey, customer satisfaction increased by 4 per cent since 2009.

East Midlands Trains was the most improved train operator in the UK.

The results suggest that passengers’ satisfaction increased "significantly" in terms of value for money, train comfort and cleanliness and availability of staff ratings.

Satisfaction with Liverpool to Norwich services soared to 94 per cent following investment.

Tim Shoveller, managing director for East Midlands Trains, said: “These results, which signify the best ever level of satisfaction amongst our passengers, really are representative of the huge investment we are making to improve every aspect of the passenger journey.

“With over £40m being spent on improvements to our stations and every single one of our trains, we are confident that passenger satisfaction will continue to grow and grow.

“It is particularly pleasing that the Liverpool to Norwich route, which had historically suffered from a lack of investment and resources prior to the start of the East Midlands Trains’ franchise, has seen such a fantastic boost in passenger satisfaction. This summer will also see the delivery of additional carriages to help increase the capacity of services between Nottingham and Liverpool, which we know will help to improve satisfaction even further.”