Insider Media Limited

Construction giant Rok has signed a contract with Inter Partner Assistance to open a 24-hour call centre in Mansfield. Rok says it expects the contract to lead to a significant increase in the volume of "365-Response" claims it handles. The contract has an expected value of £40m over three years.

Rok’s 24-hour contact centre in Mansfield will handle the service delivery across the country with the majority of heating, plumbing and electrical repairs being carried out by Rok employed technicians.

Inter Partner Assistance is part of the AXA Assistance group.

Commenting on the contract win, Rok’s chief executive Garvis Snook said: “This contract win is a significant success for Rok’s Maintenance and Build division and for the group as a whole. It reinforces Rok’s position as number one in the buildings insurance repairs and emergency market and we look forward to continuing to provide services to customers, which are second to none.

“Rok and AXA Assistance have formed a long term strategic partnership to provide a best in class home emergency service. Our ability to provide a nationwide repair network using our own people and the quality of our workmanship made us a natural choice for AXA.”

Bob Ewers chief executive of AXA Assistance UK, added: “We are very excited about our new partnership as it gives us the ability to manage the customer journey from the first notification of loss, supported by Rok’s nationwide office network. The combined strengths of AXA and Rok, the directly employed technicians, common IT platform and culture of our two organisations make this a market leading proposition.”

Inter Partner Assistance has been offering home and property assistance services in the UK since 1986 and is one of the largest property emergency assistance providers in the financial services market.